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Job # 210201 Tech Support/Inside Sales Rep, New England area

Our Client: Seeks a Technical Support/Inside Sales Rep, to work from a home office. Key product lines include:
  • DNA shearing instruments ($18,000 to $85,000)
  • Library prep kits
  • Diagnostic assay services

Territory: 
  • Based in the North East to cover the Eastern USA.
  • Ideal locations include Boston, CT, New York or NJ areas.
  • Willingness to travel 10%

Compensation:
  • Base $80k, plus a yearly bonus of $10k, paid $2,500/Quarter based on achieving various metrics
  • Full benefits, (health, dental, Vision) and matching 401K up to $3,000.

Experience:
  • 1 year technical support or sales experience preferred. 
  • A post doc with a ‘salesy’ personality and strong epigenetics background would be encouraged to apply.
  • Lab and research experience in molecular biology techniques required
  • This role can lead to a FAS role or an outside sales role as a career development plan.

Education:
  • PhD. or MS. in Molecular Biology or Genetics preferred

Responsibilities:
  • SALES FUNCTION
  • Develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities (internal and external)
  • Working with digital customer engagement communication tools, responsible for managing and triaging leads from all sources, including tradeshows, website and marketing automation activities
  • Source new sales opportunities through inbound lead follow-up
  • Generate new sales opportunities through outbound cold calls and emails for targeted proactive campaigns (i.e. application/account specific)
  • Understand customer needs and requirements
  • Route qualified opportunities to the appropriate sales executives for further development and closure
  • Close sales and achieve revenue quotas
  • TECH SUPPORT FUNCTION
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Identify sales opportunities through tech support engagement, with the objective of maximizing the customer share of wallet
  • Keep clients up-to-date with client’s solution portfolio/educate on new technologies
  • Managing customer cases in a professional and efficient manner
  • Build working relationships with other departments of the company, particularly within the R&D and Marketing teams
  • Proactively learn new technologies as well as the supported products
  • Be prepared to visit customers for on-site relationship building, troubleshooting and technical presentations

Requirements:
  • Self-Motivated team player
  • Autonomous, taking initiatives and the ability to manage her/his time (managing priorities)
  • Persistent
  • Proactive attitude in solving problems
  • Excellent written and spoken English essential
  • Must have Green Card or be a US citizen
  • Must possess and maintain a current Passport
  • Must have a valid driver’s license and a good motor vehicle driving record.

Resume requirements:
  • Resumes will only be accepted in WORD
  • Please insert your FULL NAME in the filename. (John Doe.doc OR .docx).
  • Full Home Mailing Address
  • Contact phone #'s
  • No PDFs Please

Resume:
  • In WORD…No PDF's 
  • Your full name only (John Smith.doc) in the filename
  • Your Email Subject Line: " Inside Sales/Tech Support Rep " Job 210201
  • Email to ann@yourlifesciencerecruiters.com
Please note: Resumes with FULL NAMES in the filename are more easily found.
 
   
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